Van Haren Learning Solutions a.o.
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Ваша оценкаBesides the ITIL® 4 Foundation Courseware – English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the ITIL® 4 – A Pocket Guide (ISBN: 978 94 018 0439 4).The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.This c...
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