Цитаты из книги Site Reliability Workbook: практическое применение

Even if the SLOs are totally ad hoc, this fact should be documented so that future engineers reading the document don’t make bad decisions based upon ad hoc data.

Nothing slows down feature development like losing user data.

An essential element of active listening is to listen without judgment.

Site reliability is for everyone, but reliability doesn’t come from reading books. Here’s to embracing risk and eliminating toil.

As Tolstoy almost but never quite said, effective operations approaches are all alike, whereas broken approaches are all broken in their own way. Incentives can in part explain why that is.