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This Is Service Design Thinking: Basics, Tools, Cases
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This Is Service Design Thinking: Basics, Tools, Cases

How to design and market services to create outstanding customer experiencesService design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit...

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ISBN:

906369279X

Год издания:

2012

Язык:

Русский

376 стр.

Возрастные ограничения:

18+

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