"...competition, we see now, is destructive. It would be better if everyone would work together as a system, with the aim for everybody to win. What we need is cooperation and transformation to a new style of management." In this book W. Edwards Deming details the system of transformation that underlies the 14 Points for Management presented in Out of the Crisis. The system of profound knowledge, as it is called, consists of four parts: appreciation for a system, knowledge about variation, theor...
Позволяет посмотреть на мир другими глазами. В том числе и на то, как мы сами управляем своей деятельностью и деятельностью наших сотрудников. И на то, как управляют нами. Наконец-то на русском языке. Хороший перевод.