Цитаты из книги Working with Emotional Intelligence

Our feelings are always with us, but we are too seldom with them. Instead, we typically become aware of emotions only when they build up and boil over.

To sum up: For star performance in all jobs, in every field, emotional competence is twice as important as purely cognitive abilities.For success at the highest levels, in leadership positions, emotional competence accounts for virtually the entire advantage.

In short, out-of-control emotions can make smart people stupid.

Our emotional intelligence determines our potential for learning the practical skills that are based on its five elements: self-awareness, motivation, self-regulation, empathy, and adeptness in relationships. Our emotional competence shows how much of that potential we have translated into on-the-job capabilities.

Life more often than not presents us with murky decisions, nothing like the clear, neat "if this, then that" matrices taught in classes on risk analysis and decision making.

We live in a time when our prospects for the future increasingly depend on managing ourselves and handling our relationships more artfully.

The rules for work are changing. We're being judged by a new yardstick: not just by how smart we are, or by our training and expertise, but also by how well we are handling ourselves and each other.

Но самое острое беспокойство вызывают данные, полученные в ходе массового опроса родителей и преподавателей. Они наглядно показывают, что нынешнего подрастающего поколения возникает больше проблемс эмоциями, чем у предыдущего. Сейчас дети сильнее ощущают одиночество и подавленность, бывают более злыми и непослушными, нервозными и склонными к тревожности, более импульсивными и агрессивными.